Payment & Return Policy

Payment Policy

1. Payment Methods

We accept the following modes of payment:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• Net Banking
• UPI Payments (Google Pay, PhonePe, Paytm, etc.)
• Wallets and Payment Gateways integrated on our website.

All transactions are processed securely, and we do not store any payment details.

2. Order Confirmation

• Orders are confirmed only after successful payment.
• Once your payment is verified, you will receive an order confirmation email and/or SMS.

3. Payment Issues

• If the payment fails or remains incomplete, the order will not be processed.
• In case of double payments or incorrect deductions, please contact our support team with proof of transaction for assistance.

Cancellation & Refund Policy

1. Order Cancellation

• Orders can be canceled up to 48 hours before the scheduled delivery time.
• A 5% cancellation charge will be applied to all canceled orders.
• Cancellations requested within 48 hours of delivery will not be entertained.

To cancel your order, email us at admin@gendaphoolflorist.com or contact us via phone/WhatsApp.

2. Refund Policy

Refunds are processed under the following conditions:

• Orders canceled within the allowed time frame.
• Products that were damaged during delivery (requires photographic evidence and a complaint within 24 hours).
• Refunds will be processed within 7-10 business days and credited to the original payment method.

Refunds are not applicable under the following circumstances:

• Incorrect or incomplete delivery address provided by the customer.
• Delivery refusal by the recipient.
• Unavailability of the recipient at the time of delivery.

Return Policy

1. Non-Returnable Items

Due to the perishable nature of flowers, we do not accept returns.

2. Damaged or Defective Items

• If the delivered product is damaged or defective, please report it within 24 hours of delivery.
• Provide clear photographs of the damaged item for resolution.

We will evaluate the issue and, if valid, provide a replacement or store credit for a future purchase.

Important Notes

• All refunds and returns are subject to investigation and approval by Gendaphool Florist.
• We reserve the right to refuse refunds or returns in cases of misuse or non-compliance with our policies.

Contact Us

For questions regarding payments, cancellations, refunds, or returns, please reach out to us:

• Email: admin@gendaphoolflorist.com

Thank you for choosing Gendaphool Florist. We are committed to delivering happiness with every order!