Billing Policy

At Gendaphool Florist, we are committed to ensuring transparency and accuracy in our billing processes. Please review our billing policy to understand how we handle payments and invoicing for your orders.

1. Billing Process

• Once an order is placed and payment is confirmed, an invoice will be generated and sent to the registered email address provided at checkout.
• The invoice will include a detailed summary of the order, including product descriptions, quantities, prices, applicable taxes, delivery charges (if any), and the total amount paid.

2. Pricing and Taxes

• All prices listed on our website are inclusive of applicable taxes unless stated otherwise.
• Additional delivery charges, if applicable, will be displayed during the checkout process before payment.

3. Payment Confirmation

• Payments must be completed in full at the time of placing the order.
• Orders will only be processed once the payment has been successfully received and verified.

4. Duplicate Billing

• If you receive duplicate billing or notice any discrepancies in your invoice, please contact our customer support team immediately.
• Provide the order ID and payment receipt for prompt resolution.

5. Refunds and Adjustments

• Refunds, if applicable, will be processed as per our Payment & Return Policy.
• Adjustments or credits may be issued in cases of billing errors or discrepancies after thorough verification.

6. Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Digital Wallets and Payment Gateways available on our website.

For security reasons, we do not accept Cash on Delivery (COD).

7. Secure Billing

• All transactions on our website are secured using industry-standard encryption technologies to ensure the safety of your payment information.
• Gendaphool Florist will never ask for sensitive information such as CVV, PIN, or OTP over calls, emails, or messages.

8. Changes to the Billing Policy

Gendaphool Florist reserves the right to update or amend this Billing Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

9. Contact Us

If you have questions or concerns about billing, payments, or invoices, please reach out to us:

• Email: admin@gendaphoolflorist.com