Privacy Policy

Your Privacy Matters to Us

At Gendaphool Florist, we deeply value the trust you place in us. We are committed to safeguarding your personal information through responsible, secure, and transparent practices. Protecting your data is integral to our mission of delivering exceptional service while maintaining your confidence in our brand.

Your data is not just information—it represents your interaction with us. That’s why we follow strict privacy measures to keep your data safe and ensure a smooth, personalized experience with Gendaphool Florist.

Who We Are

Gendaphool Florist operates the website gendaphoolflorist.com, offering a wide selection of flowers to create memorable moments for you and your loved ones. We are a trusted entity, registered with the Government of India.

What This Policy Covers

This Privacy Policy explains:

• What personal information we collect.
• How we use and share this information.
• The steps we take to protect your data.

Terms used in this policy:

• “We,” “Our,” “Us” refer to Gendaphool Florist.
• “You” or “User” refers to anyone accessing or using our website.

By using our website, you agree to the practices outlined in this policy.

Information We Collect

We collect your information either directly (when you provide it) or automatically (when you interact with our website).

1. Information You Provide

When placing an order, registering, or contacting us, you may share:

• Name: To personalize your experience and process your order.
• Contact Details: Including phone number and email for communication, offers (with consent), and customer support.
• Delivery Address: To ensure accurate and timely delivery.
• Payment Details: Securely collected for transaction processing.
• Demographic Information: Such as age or gender, to tailor services and promotions.

2. Information Collected Automatically

When you visit our website, we may collect:

• Device & Technical Data: Your IP address, browser type, and device details to optimize site performance.
• Usage Data: Information about pages visited, time spent on our site, and clicks to improve user experience.
• Cookies and Tracking: To remember preferences and enhance your browsing experience (see the Cookies section below).

How We Use Your Information

We use your data to provide and improve our services. Specifically:

1. Order Processing & Delivery

• Process and confirm your orders.
• Ensure accurate and timely deliveries.

2. User Authentication & Security

• Verify your identity to prevent fraud.
• Maintain secure transactions.

3. Customer Support

• Address your queries and provide assistance.
• Send order-related updates, such as confirmations and delivery notifications.

4. Marketing & Promotions

• Inform you about new products, services, and discounts (if opted-in).
• Tailor promotions based on your interests.

5. Service Improvements

• Analyze user behavior to enhance website functionality and introduce new features.

Sharing Your Information

We only share your information when necessary and in accordance with this policy:

1. Third-Party Service Providers

We work with trusted partners to:

• Process secure payments.
• Ensure efficient deliveries.
• Provide analytics and marketing support.

These providers are bound by strict confidentiality agreements.

2. Legal Obligations

We may disclose your information to comply with laws, regulations, or legal requests, or to protect the rights and safety of our business, users, or the public.

3. With Your Consent

If additional sharing is required, we will seek your explicit consent.

Cookies and Tracking Technologies

Cookies are small files stored on your device that help us:

• Remember your preferences.
• Offer personalized content.
• Analyze site performance.

You can manage or disable cookies through your browser settings. However, this may limit certain features of our website.

Your Rights

You have the right to:

• Access Your Data: Request a copy of the information we hold about you.
• Correct Your Data: Update incorrect or incomplete information.
• Delete Your Data: Request deletion of your information under certain conditions.
• Opt-Out of Marketing: Unsubscribe from promotional emails anytime.

To exercise your rights, contact us at admin@gendaphoolflorist.com.

Data Security

We use advanced security measures to protect your data from unauthorized access, loss, or misuse. While no online platform can guarantee absolute security, we are committed to maintaining the highest standards. Protect your account by using strong passwords and being cautious online.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy. Periodic reviews ensure that outdated or irrelevant information is securely deleted.

Policy Updates

This policy may be updated to reflect changes in our practices or legal requirements. We recommend reviewing it periodically to stay informed. Your continued use of our services indicates acceptance of any updates.

Contact Us

For questions or concerns regarding this Privacy Policy, please email us at admin@gendaphoolflorist.com.